FAQ

By ordering products on this Yishufs.com online store, you agree to be bound by Yishu Exchange and Return Terms. If you do not agree with any of these Terms, please do not purchase from Yishufs.com store.

Exchange & Returns

1. What qualifies as a possible successful return?
2. How do I return my Order?
3. When will I get my refund?
4. Can I exchange a product?
5. What should I do if my product arrives damaged or defective, or isn’t what I ordered?
6. Will you refund my shipping / delivery costs if I return my order?
7. What do I do if my question isn’t covered here?

1. What qualifies as a possible successful return?

The return process must be initiated within 7 days of order receipt, starting from the day of receipt of the ordered products. Items should not be worn/used and should be in its original packaging. Clothing returns will only be accepted if the original label/hangtag has not been detached or removed.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

2. How do I return my Order?

To initiate a return, or if you have questions regarding defective merchandize returns for products purchased online on http://yishufs.com, please email us at enquiry@yishufs.com

3. When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by yishu online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. If you do not receive your refund within 21 business days, please email us at enquiry@yishufs.com

4. Can I exchange a product?

Unfortunately we are unable to exchange products.

5. What should I do if my product arrives damaged or defective, or isn’t what I ordered?

If you have received products which you did not order or a damaged/defective product, please do not remove any tag or take out the product from the original packaging, email to our online shop customer service team at enquiry@yishufs.com and let the representative know the details of your order.

6. Will you refund my shipping / delivery costs if I return my order?

If the return is due manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of delivery. If the return was caused by reasons other than materials quality or assembly process, the original product will be returned to you.

Moreover, we do not refund products:

– Obtained from a source other than yishufs.com
– Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
– Due to change in personal preference

7. What do I do if my question isn’t covered here?

If you cannot find the answer to your question here, send us an email with all the details. Our advisors are happy to assist you. enquiry@yishufs.com

Ordering

1. How do I make a purchase?
2. How can I cancel an order?
3. How can I add new items to my order?
4. Do I need an account to place an order?
5. What is the benefits of subscribing to an account with Yishu?
6. What payment methods does Yishu accept?
7. How do I choose the right size?
8. What kind of emails will I receive about my order?
9. Post office box delivery?

1. How can I make a purchase?
Purchasing from Yishu website is easy:

a. Please select from the Top Right Hand corner for your preferred payment currencies, you purchase in either Singapore Dollars, US Dollars or Euro Dollars.
b. Select any one button (SHOP / COLLECTION / NEW ARRIVAL / SALE) from the menu bar and start browsing.
c. Once you have found an item, select your size / color / quantity and click on the ‘ADD TO CART’ button underneath.
d. Review the items in your shopping bag by selecting the ‘SHOPPING CART’ icon / link at the top right corner of the page.
e. Click on ‘CHECK OUT’ to complete your order.

2. How can I cancel an order?

Within 12 hours after placing an order, customer can email to enquiry@yishufs.com to cancel and order. Once an order has been cancelled, we cannot reinstate it.

3. How can I add new items to my order?

Once and order is placed, and if you wish to add an additional item to your existing order, you need to place a new order with the new items.

4. Do I need an account to place an order?

You don’t need an account to complete a purchase.

5. What is the benefits of subscribing to an account with Yishu.

If you register with us and you will be able to enjoy the following benefits through your Yishu account:
• 25% welcome discount on any item without minimum spend.
• Subsequently, enjoy 10% special discount on all purchases, including ‘NEW ARRIVAL’.
• Be notified when new stock arrives
• Manage your account details, order history and email preferences and see order status.

6. What payment methods does Yishu accept?

We accept Visa, and MasterCard. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Yishufs.com. Payment is only debited from your card at time of dispatch. At Yishu, your personal online security is important to us. All orders are processed through a secure checkout system provided by Paypal Pte Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

7. How do I choose the right size?

There’s a Size & Fit Guide right above the icons representing wash & care instruction, simply click on it to a full overview of the size measurements.

8. What kind of emails will I receive about my order?
• Order Confirmation:

This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.

• Order shipped:

This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.

• Cancellation:

This email is sent if your order is cancelled.

9. Post office box delivery?

Please note that we are unable to deliver to Post Office boxes.